FAQ

A. S.E.A. Aquarium

1. Where is S.E.A. Aquarium Located?

S.E.A. Aquarium is located in Resorts World Sentosa, within Sentosa Island. Guests visiting S.E.A. Aquarium may enter the attraction through the entrance of The Maritime Experiential Museum.

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2. How and where can I buy S.E.A. Aquarium tickets?

You may do so online at www.rwsentosa.com, via the Resorts World Sentosa Reservation Hotline (+65 6577 8899), or on-site at any Resorts World Sentosa ticket booths located at Universal Studios Singapore, The Maritime Experiential Museum, as well as the RWS Ticketing and Membership Hub.

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3. Can I buy tickets on the same day that I wish to visit S.E.A. Aquarium?

Yes, but please note that same day tickets are subject to availability.

Ticket booths operate as follows:

S.E.A. Aquarium Operating Hours*: 10am -7pm
Booths: 10am – 6:30pm

*Last admission into S.E.A. Aquarium is 30 minutes before closing time.

Operating hours are subject to changes. Please check our Visitor Info page for details on your chosen day of visit.

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4. Will tickets sold online be cheaper than those sold on-site at S.E.A. Aquarium ticket booths?

No, they are the same price. However, the print-at-home function allows immediate access into S.E.A. Aquarium without needing to stop at a ticket booth. Guests are required to print the confirmation and E-ticket that was purchased online to ensure access into S.E.A. Aquarium.

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5. Are there Stay-and-Play packages which include hotel stays and S.E.A. Aquarium tickets?

Visit www.rwsentosa.com or check with your local travel agents for the latest promotions and packages to suit your holiday needs.

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6. I am staying at one of the hotels at Resorts World Sentosa, how do I purchase S.E.A. Aquarium tickets?

Guests can purchase the tickets at the ticket booths at S.E.A. Aquarium. However, guests are encouraged to purchase tickets before arrival at the hotels via the website or the reservations hotline at +65 6577 8899. If the guests have already arrived at the hotel and have not bought tickets yet, they can purchase tickets from S.E.A. Aquarium ticket booths or from the Hotel Concierge located in the lobby of their on-site hotel.

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7. Are Resorts World Sentosa hotel guests guaranteed tickets to S.E.A. Aquarium?

There will be tickets allotted specially for hotel guests. We would encourage guests to book their tickets in advance, or when they make their room reservations.

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8. What are the preferred modes of payment?

For your convenience, a variety of payment methods are available. For online ticket purchases, you may use either debit/credit cards such as VISA and Master Card. Should you wish to make your ticket purchases at the ticket booths, you may do so using cash, credit/debit cards, NETS, American Express and China Union Pay (CUP).

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9. Are tickets transferable?

Tickets are not transferable and must be used by the same person throughout the day.

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10. Are tickets refundable?

We regret to inform you that tickets sold are non-refundable.

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11. I lost my ticket(s)/ I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?

If you purchased your ticket online or via the Resorts World Reservation Hotline, please visit the Group Sales Windows at The Maritime Experiential Museum or at the Guest Services counter before entering S.E.A. Aquarium, so that your unused ticket can be reprinted. Guests will be required to present the credit card used for the purchase and a photo identification card for verification. If your tickets were purchased on-site and you are able to produce proof of purchase, you may proceed to Guest Services Counter located within S.E.A. Aquarium for assistance.

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12. Can I leave and re-enter S.E.A. Aquarium?

S.E.A. Aquarium admission is valid for an entire day. If you need to leave S.E.A. Aquarium, please get a hand stamp at the exit. A valid hand stamp and ticket are required for same day re-entry.

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13. I am unable to make it to S.E.A. Aquarium and have decided to visit it another day. Will I be able to do so?

S.E.A. Aquarium tickets purchased online are valid for 180 days from the date indicated at point of purchase. Do note that confirmed transactions cannot be cancelled, refunded, or amended under any circumstances.

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14. What are the operating hours for S.E.A. Aquarium?

S.E.A. Aquarium operating hours vary based on the time of year and day of week. Please check our Visitor Info page for details on your chosen day to visit. Do note that attraction operation hours are subject to change and should be verified at our website, www.rwsentosa.com for the latest updates.

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15. Will I be able to bring in food and drinks or eat and drink in S.E.A. Aquarium?

Please refrain from eating or drinking inside S.E.A. Aquarium, except at the designated food & beverage outlets. We offer a variety of fresh and delicious food for our guests to enjoy at our restaurant and quick bite corner in S.E.A. Aquarium. There is a restaurant (Ocean Restaurant) and a quick bite corner (S.E.A.side Snacks) in the S.E.A. Aquarium.

However, we do understand that guests may need to bring in food bought from outside S.E.A. Aquarium. Please note the following guidelines:

Acceptable items:

  • Bottled water
  • Any food required for medical purposes and medically–indicated nutritional supplements
  • Any food required for special dietary needs
  • Baby food/baby formula
  • Soft-sided insulated bags no larger than 8.5” wide x 6” high x 6” deep (216mm x 152mm x 152mm)

Prohibited Items:

  • Picnic lunches
  • Alcohol
  • Hard-sided coolers
  • Glass containers, bottles
  • Soft-sided coolers larger than 8.5” wide x 6” high x 6” deep
  • Coolers, suitcases, and bags with wheels

Please be advised that all bags and personal items are subject to inspection.

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16. Are there any ATMs nearby?

ATMs are located outside S.E.A. Aquarium and The Maritime Experiential Museum, along Festive Walk L2. Please ask any Resorts World Sentosa Team Member for more information.

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17. What should I do if I feel unwell?

If you fall ill during your visit, you are encouraged to approach any Resorts World Sentosa Team Member for assistance.

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18. What should I do if I realised I lost something?

Please enquire about it with Resorts World Sentosa Team Members at the locations where you may have left it. You can also visit the Guest Services counter located at the Entrance to S.E.A. Aquarium and inquire about your lost articles, or ask any of our Team Members for assistance. Resorts World Sentosa and S.E.A. Aquarium assume no responsibility for any lost, stolen or damaged articles.

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19. Are there nursing rooms within S.E.A. Aquarium?

There are no nursing rooms within S.E.A. Aquarium. Guests who wish to use a nursing room should proceed to the nursing rooms located within The Maritime Experiential Museum.

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20. Is smoking allowed in S.E.A. Aquarium?

Smoking is not permitted inside S.E.A. Aquarium. Guests who wish to smoke can proceed outside The Maritime Experiential Museum, next to the Crane Dance plaza. We urge customers to be considerate and observe the designated smoking areas.

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21. How long does it take to visit and view the S.E.A. Aquarium?

It is estimated that it takes between 1-2 hours depending on the group size.

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22. Are there lockers within S.E.A. Aquarium?

Unfortunately lockers are not available in the S.E.A. Aquarium at this point in time.

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23. May I bring a stroller into S.E.A. Aquarium?

Yes. We recommend smaller strollers to navigate crowded areas more easily.

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24. Are there strollers for rental?

There are no strollers for rent at this time.

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25. Is S.E.A. Aquarium accessible for the handicapped?

S.E.A. Aquarium offers barrier-free accessibility inside the attraction. Guests travelling in wheelchairs can access most of the routes in S.E.A. Aquarium. Ocean Dome can be accessed by the lift located along the back of the Ocean Gallery.

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26. What is the schedule for fish feedings?

There is no published schedule at this time.

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27. Am I allowed to take photographs within S.E.A. Aquarium?

Feel free to take as many pictures as you would like. For the comfort and safety of our animals we ask that you refrain from the use of flash photography.

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28. Are pets and animals allowed within S.E.A. Aquarium?

No pets or animals are allowed within S.E.A. Aquarium, with the exception of service animals for guests with disabilities.

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29. Can I bring a school group here?

Yes. We offer several exciting educational programs at S.E.A. Aquarium. Educators who are interested in bringing your students to S.E.A. Aquarium can email mlpeducation@rwsentosa.com

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30. Are there any Gift Shops?

The gift shop is located near the exit of the S.E.A. Aquarium. Please refer to the S.E.A. Aquarium Map found in the visitor guide or ask any of our Resorts World Sentosa Team Member, for more information.

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31. Are there places to eat within the S.E.A. Aquarium?

Yes. S.E.A.side Snacks offers a wide variety of quick bites for the entire family who wishes to take a short break. For a sumptuous sit down meal, head down to Ocean Restaurant, located next to the Open Ocean Gallery. Please refer to the S.E.A. Aquarium guide map for their locations.

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32. Are there vegetarian options available in the S.E.A. Aquarium?

Yes. All our outlets offer a vegetarian choice and/or a healthy choice.

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33. Are there Halal-certified restaurants within S.E.A. Aquarium?

There are no Halal –certified restaurants in S.E.A. Aquarium. Guests may find Halal-certified restaurants in Universal Studios Singapore or at the Malaysian Food Street.

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34. Is it possible for parties and conventions to be held within S.E.A. Aquarium?

Yes! Please contact our MICE Sales Representatives through email at mice@rwsentosa.com or call +65 6577 9977 for any event’s needs.

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35. Where can I obtain the S.E.A. Aquarium Map?

S.E.A. Aquarium Map can be downloaded here or are available onsite as well as the main entrance.

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36. If I am a Guest in S.E.A. Aquarium, am I entitled to complimentary parking?

Complimentary parking does not apply for in-park guests.

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37. Where is S.E.A. Aquarium Located?

S.E.A. Aquarium is located in Resorts World Sentosa, within Sentosa Island.
Island admission charges still applies if you enter via the Sentosa Gateway Gantry . Click here to view a map of Resorts World Sentosa.

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38. How do I get to S.E.A. Aquarium?

As S.E.A. Aquarium is located on Sentosa Island itself, guests visiting S.E.A. Aquarium can get to Sentosa via several ways:

By Walking:
Guests can opt for a leisurely 10 minutes stroll into Sentosa via the Sentosa Boardwalk. Admission into the island is $1 per entry by this mode of entry. After passing through the gantries, look out for signs pinpointing S.E.A. Aquarium’s location.

By Buses:
RWS 8 is a public bus service which will bring guests directly into Resorts World for a $2 fee (Guests need not pay for the island admission if they are entering Sentosa via RWS 8). The disembarkation point would be outside the RWS Casino. There are two boarding locations for the bus (outside of Vivo City, and Merill Lynch Building).

By Sentosa Express:
Sentosa Express is located on Level 3 of Vivo City. Guests are required to pay $3.50 for this mode of admission. The Sentosa Express Tickets can be bought at the Sentosa counters located right outside the Sentosa Express gantries.

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B. Dolphin Island

1. What sort of dolphin programmes will Dolphin Island be having?

Dolphin Island is home to our beautiful Indo-Pacific Bottlenose Dolphins where guests will have an unforgettable experience and opportunity to meet dolphins up-close to learn, feed and interact with them. There are a variety of dolphin interaction programmes for guests to choose from which allows the guest to get in the water with the dolphins or stay dry on the sides. Dolphin Island will not be having any dolphin shows.

The programmes will inspire guests to have a deeper understanding of marine life, and to discover more about dolphins through “engagement learning”. Our marine mammal trainers and hosts will share knowledge about dolphins, their habitats, diets, anatomies and migration patterns, as well as our areas of research and veterinary care given.

All dolphin interaction programmes include one-day admission to Adventure Cove Waterpark. Guests are required to arrive at Dolphin Island wearing appropriate swim attire. Wetsuits will be provided for all programmes.

There are six programmes for guests to choose from: Dolphin Discovery, Dolphin Trek, Dolphin Adventure, Dolphin Observer, Dolphin VIP and Trainer for a Day.

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2. Where can I buy Dolphin Island interaction tickets?

If you would like to make a reservation for our programmes, you may do so online at www.rwsentosa.com, or via the Resorts World Sentosa Reservation Hotline (+65 6577 8888). You may also try to make reservations on-site at the Adventure Cove Waterpark ticket booth, subject to availability.

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3. What is included in my Dolphin Island ticket?
  1. A dolphin interaction programme.
  2. 1 day admission to Adventure Cove Waterpark. Admission is valid only on the day of your scheduled dolphin interaction.
  3. Complimentary use of Dolphin Island lockers, towel, wetsuit, and flotation devices during the interaction programme
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4. What if I already have my Adventure Cove Waterpark ticket and wish to do a dolphin interaction programme?

You can proceed directly to our Dolphin Island ticket booth located inside Adventure Cove Waterpark (beside Ray Bay) to do a ticket upgrade. Please note that the programmes are subject to availability.

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5. Can I buy tickets on the same day that I wish to interact with dolphins at Dolphin Island?

Yes, but please note that tickets are subject to availability as there are a limited number of sessions per day.
Please visit us at www.rwsentosa.com for the latest updates on Adventure Cove Waterpark operating hours and Dolphin Island interaction programme timing.

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6. Are there different prices for different days?

No. However, due to Dolphin Island’s limited number of sessions per day, tickets are available on a first-come-first-serve basis. Do note that tickets are dated and time-based i.e. Interaction programme tickets booked for the 1st of January 2013 at 10:00am are only valid on 1st of January 2013 at 10:00am. Terms and conditions of the dolphin interaction programme tickets can be found here.

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7. Will tickets sold online be cheaper than those sold on-site at the Adventure Cove Waterpark ticket booth?

No, they are the same. Tickets are not available online at this moment. However reservations can be made via Resorts World Sentosa Reservation Hotline (+65 6577 8888) or email to enquiries@rwsentosa.com.

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8. Are there Stay-and-Play packages which include hotel stays and dolphin interaction programmes?

Not at the moment. You may visit our website www.rwsentosa.com for Stay-and-Play packages should they become available.

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9. I am staying at one of the hotels at Resorts World Sentosa, how do I purchase dolphin interaction programmes?

You may purchase your tickets at Adventure Cove Waterpark ticket counters (subject to availability). However, guests are encouraged to purchase tickets before arrival at the hotels via the website or Resorts World Sentosa Reservation Hotline (+65 6577 8888) to avoid disappointment.

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10. Are hotel guests guaranteed to have dolphin interaction programmes?

Tickets for hotel guests are on a first-come-first-served basis. We would encourage guests to book their dolphin interaction programmes when they make their room reservations to avoid disappointment.

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11. As hotel guest, do I have to pay extra to interact with the dolphins?

Once inside Adventure Cove Waterpark, all attractions are included in your admission ticket, except for Ultimate Marine Encounters programmes, rental of Cabanas and other Dolphin Island interaction programmes, which vary in costs. To inquire on the availability of dolphin interaction programmes, please visit the Adventure Cove Waterpark ticket booth upon arrival.

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12. What are the preferred modes of payment?

For your convenience, a variety of payment methods are accepted including cash, credit/debit cards, NETS and China Union Pay (CUP). The types of credit/debit cards which are accepted are VISA, Mastercard, JCB and American Express (AMEX).

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13. Are tickets transferable?

Tickets are non-transferable and must be used by the same person throughout the dolphin interaction programme.

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14. Are tickets refundable?

Full refund will only be given if cancellation is made 7 days or more prior to scheduled interaction. Rescheduling should be informed 24 hours in advance. No shows are charged 100% of their reservation amount.

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15. I lost my ticket(s) and I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?

Please proceed to Adventure Cove Waterpark ticket booth so that your unused ticket can be reprinted. You will be required to present the credit card used for the purchase and a photo identification card for verification.

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16. Can I leave and re-enter Dolphin Island?

Entry into Dolphin Island is only valid on the date and time of your dolphin interaction programme. Re-entry into Dolphin Island is not allowed. For special private interaction programmes with family and friends, terms and conditions apply.

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17. I am unable to make it to interact with the dolphins and have decided to visit Dolphin Island another day. Will I be able to do so?

Yes. Rescheduling should be informed 24 hours in advance. No shows are charged 100% of their reservation amount.

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18. Is there a way to skip the regular queue?

Express queues are currently not available. All dolphin interaction programme participants are advised to arrive at Dolphin Island 10 minutes before the scheduled programme time.

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19. What should I wear during the dolphin interaction program?

We encourage the guests to come 10 minutes before the scheduled interaction programme in their swimming attire. Please refer to Adventure Cove Waterpark’s Swimwear Policy here.

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20. Can I bring my own flotation device or wetsuit?

Dolphin Island will provide a flotation device or wetsuit depending on the safety requirements of the programme. For the safety of our guests and marine animals, personal floatation devices and wetsuits are not permitted inside Dolphin Island.

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21. What are the operating hours for Dolphin Island?

Dolphin Island’s operating hours are from 10am to 6pm daily. Do note that interaction programmes are subject to change and should be verified on our website and Resorts World Sentosa Reservation Hotline (+65 6577 8888) for the latest updates.

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22. Will my dolphin interaction programme be affected during heavy downpours or lightning?

Programmes may be cancelled due to inclement weather. Participants must be present before the marine mammal trainer determines cancellation or postponement due to the weather condition.

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23. Will I be able to get a refund of my dolphin interaction programme in the event of bad weather?

Dolphin Island does not close due to weather conditions. Inclement weather is dependable on situation. Therefore, tickets are non-refundable.

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24. Will I be able to bring in food and drinks into Dolphin Island?

Food and beverages are not permitted inside Dolphin Island for the safety of the marine animals.

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25. Can I wear sunscreen lotion during the interaction programmes?

Guests who are taking part in the interaction programmes are advised not to wear any sunscreen lotions or jewellery during each session. However, if you have already applied sunscreen, you can use the showers provided to rinse it off.

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27. What should I do if I realised I lost something?

Please approach our Team Members at the location where you may have left the item. You can also visit the Guest Services counters and inquire about your lost articles. Resorts World Sentosa and Adventure Cove Waterpark assume no responsibility for any lost, stolen or damaged articles.

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28. Are there age restrictions for the dolphin interaction?

The dolphin interaction programmes have specific age requirements. Please review your specific programme details and requirements before scheduling an interaction programme. Guests must be at least 122cm in height to participate in Dolphin Discovery and to be at least 15 years old to participate in Dolphin Trek. A ratio of two children per one adult is accepted.

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29. Are there areas in Dolphin Island for guests with disabilities?

Dolphin Island will make every effort to provide the necessary assistance for persons with special needs and/or physical impairment so that they can enjoy the experience. However, it is required that a primary paying participant be present in the water throughout the interaction. To ensure an enjoyable experience, please be advised to notify us during your booking process. You may contact Resorts World Sentosa Reservation Hotline (+65 6577 8888).

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30. Are there shower facilities in Dolphin Island?

There are outdoor shower facilities in Dolphin Island that are provided for guests to use before and after the dolphin interaction program.

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31. Do you have a babysitter to look after my baby while I do the dolphin interaction?

At the moment, babysitting services are not provided in Dolphin Island.

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32. Can my friends and family take photos while I do the dolphin interaction programme?

An official photographer will be with you during the experience to take photos. The photos may be purchased after the interaction programme at Adventure Cove Waterpark- Reef N Wave Wear.

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33. Is smoking allowed in Dolphin Island?

Dolphin Island is a smoke-free facility. Smoking is permitted at designated smoking areas only. These designated areas are also indicated on the Adventure Cove Waterpark guide map.

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34. Can children under the age of 12 interact with the dolphins by themselves?

Children below 12 years old must be accompanied by a paying adult participant 21 years old and above.

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35. What is the type of water used in Dolphin Island habitats?

The water in our Indo-pacific bottlenose dolphins’ habitat at Dolphin Island is treated sea water.

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36. Are there any restaurants inside Dolphin Island?

There is no restaurant available inside the facility but we have The Bay Restaurant located in Adventure Cove Waterpark.

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37. Is it possible for parties and special private dolphin interaction programmes to be held within Dolphin Island?

Yes. Please contact our Resorts World Sentosa Reservation Hotline (+65 6577 8888) for any event needs.

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38. Are pets and animals allowed within Dolphin Island?

No pets or animals are allowed within our premises.

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39. Where can I obtain the Adventure Cove Waterpark Map?

Adventure Cove Waterpark Map can be downloaded here or are available onsite as well as the main entrance.

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40. Are there any gift shops?

Yes, there is a gift shop, Reef N Wave Wear located at the entrance/exit of Adventure Cove Waterpark.

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41. If I am a guest in Dolphin Island, am I entitled to complimentary parking?

Complimentary parking is not included for dolphin interaction programmes.

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42. Where is Dolphin Island located?

Dolphin Island is located within Resorts World Sentosa’s Adventure Cove Waterpark. Island admission charges into Sentosa Island still apply. Click here to view a map of Resorts World Sentosa.

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