S.E.A. Aquarium hosted MOE professional development workshop for 38 educators

S.E.A. Aquarium is a hotspot for educational workshops, due to our unique facilities and wide range of available expertise.

On 28 May 2018, we collaborated with the Ministry of Education (MOE) Humanities branch to host a professional development workshop for 38 local educators teaching Elements of Business Skills (EBS). EBS is a syllabus that helps students develop the knowledge, skills and attitudes to be productive employees and contributing members of society.

The workshop was designed to:

  • equip EBS educators with an understanding of marketing, customer service and careers in S.E.A. Aquarium
  • create awareness of collaboration opportunities for out-of-classroom learning programmes

The workshop started off with a 75-minute tour around the aquarium where our educational facilitators shared information about our diverse marine life.

Educators were also introduced to career opportunities available in the aquarium, such as operations, F&B and retail. At the same time, they learnt about interesting aspects of their jobs and how everyone comes together to contribute to the overall brand and business goals of the aquarium.

For example, on top of selling food and drinks, F&B staff are also required to encourage guests to reduce usage of single-use-plastic packaging, and opt for alternatives such as reusable cups.

Similarly, our retail outlet also promotes reducing plastic usage. All these are in line with the aquarium’s stance on marine conservation by reducing plastic pollution.

On the operations front, staff are sometimes required to go beyond manning a counter and/or answering questions. For example at the Dolphin Counter at Open Ocean Gallery, the operations staff not only have to share programme details with guests, they are also required to upsell the programmes. At the Guardians of the S.E.A.A. station, staff are also required to communicate on our current focus on reducing single-use-plastic, and the many conservation efforts in the aquarium.

Operations staff manning the Touch Pool need to strike a balance between engaging guests and ensuring the welfare of the animals in the pool.

After the tour, the educators were escorted to the Resorts World Convention Centre for a tea break, followed by a presentation on other aspects of the aquarium and the attractions business.

Ee Lin, an executive from the Conservation Team at S.E.A. Aquarium, introduced the educators to Guardians of the S.E.A.A. – the conservation arm of the aquarium.
Gavin Lee, Senior Manager of Education at S.E.A. Aquarium, provided an overview of Resorts World Sentosa as an integrated resort. Zooming into S.E.A. Aquarium, he broke down the different areas within the attraction into the 4Ps – Product, Pricing, Place and Promotion, to facilitate better understanding.

At the last segment of the workshop, educators were tasked to come up with a lesson plan for an out-of-classroom learning journey at S.E.A. Aquarium. The educators had to think about how to teach and apply the 4Ps using S.E.A. Aquarium as a case study.

After brainstorming with their team members, each group shared their ideas so as to promote collaborative learning.

If you wish to collaborate with our Education Team for an MOE professional development session or to customise a staff learning journey, drop us an email at education@rwsentosa.com.

Also, sign up for our Educators Newsletter to keep updated with the range of educational opportunities at S.E.A. Aquarium and The Maritime Experiential Museum!

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